Get in Touch With Us

Got a question about something you read on this site, spotted a detail that needs a second look, or want to flag a concern about an offer? This page covers how to reach us, what kinds of messages we handle, and how quickly you can expect to hear back.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of our editorial team will read your message personally. We don't rely on automated replies to close out enquiries — if you write to us, an actual person responds.

To help us route your message quickly, it helps to mention upfront whether you're asking about a specific casino, a bonus term, a factual correction, or something unrelated to our reviews. A one-line summary at the top of your email saves everyone time.

What We Can Help With

• Questions about a review or rating — If you want more detail on why a casino such as Raging Bull or Ignition sits where it does in our rankings, or how we assessed a welcome offer, ask and we'll explain our reasoning.
• Corrections — Bonus terms, wagering requirements, and payment options at online casinos change often. If something we've published looks out of date, tell us and we'll check it against the operator's current terms.
• Content suggestions — If there's a casino topic, payment method, or state-specific regulation you'd like us to cover in more depth, we're glad to hear it.
• Licensing and eligibility questions — If you're unsure whether a particular casino operates legally in your state, or what the minimum gambling age is where you live, let us know and we'll point you to what we know.
• Responsible gambling concerns — If you or someone close to you is finding it hard to keep gambling under control, mention that in your message. We'll direct you toward deposit limits, self-exclusion programs, and support organisations rather than toward a specific casino offer.
• Site errors — Broken links, outdated offer details, or anything that doesn't display correctly.

What We Can't Do

We're a comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes with a specific brand, or override a casino's own terms and conditions. If you have an issue with your account, balance, or a withdrawal at one of the operators listed on this site, their own customer support team — reachable through live chat or email on their platform — is the right first stop. We're happy to point you toward the general process, but the operator holds your account details and payment history, not us.

Similarly, we can't offer legal, financial, or gambling-addiction counselling directly. Where a message touches on any of these, we'll point you toward the relevant resource rather than attempt to advise on it ourselves.

How Quickly We Respond

We aim to reply within two working days. During busier periods — for example around major promotional pushes from operators — it can take a little longer, but every message gets a genuine response, not a template. If your enquiry is urgent and relates to an active account issue with a casino, contacting that operator's own support channel directly will almost always be faster than waiting on us.

Before You Write In About a Specific Offer

If your question is about a welcome bonus — say the 410% match at Raging Bull, the 600% offer at Uptown Aces, or Ignition's 300% welcome package — it helps to have the offer's terms open in front of you when you email. Wagering requirements, maximum cashout limits, game restrictions, and expiry windows vary by operator and by promotion, and we can answer more precisely if we know exactly which term you're looking at.

For a broader look at how bonus structures and licensing generally work across regulated operators outside the mainstream US market, our page on trusted non-GamStop casinos covers some of that comparison in more detail.

A Note on Accuracy and Standards

We check the details we publish against the fact-check date shown on each page, but online casino terms move fast — bonus percentages, minimum ages by state, and payment processing times can all shift with little notice. If you've found something that doesn't match what an operator currently advertises, telling us directly is the fastest way to get it fixed. Reader corrections genuinely shape how we maintain this site, and we take that responsibility seriously given that real money and real risk are involved for the people reading our reviews.

Thank you for taking the time to read this far. Whatever the reason for reaching out, we look forward to hearing from you.